Return and Refund Policy

At Signform Studio, we are committed to providing you with high-quality, innovative products directly from our manufacturing partners. We strive for 100% customer satisfaction. To ensure transparency and a seamless shopping experience, please review our return, refund, and shipping policies carefully.

By placing an order on signform.studio, you agree to the terms outlined below.

1. Order Processing and Cancellations

●     Processing Time: All orders require 1-3 business days to be processed and prepared for shipment.

●     Order Modifications & Cancellations: Because our system is highly automated to ensure the fastest possible fulfillment, orders cannot be canceled, modified, or altered once they have entered the processing stage. Please double-check your cart and shipping details before completing your purchase.

2. Shipping Delivery and Expectations

We utilize a robust global fulfillment network and partner with top-tier overseas production facilities and international warehouse partners. By cutting out the middlemen, we are able to pass significant savings directly to you while maintaining rigorous quality standards.

●     Transit Times: Because items may ship from our international fulfillment centers, transit times may take several days. We appreciate your patience as we deliver high-quality products directly to your doorstep.

●     Delays: While we strive to meet all estimated delivery times, shipping delays caused by carriers, extreme weather conditions, or customs clearance are beyond our control. Therefore, we do not issue automatic refunds for shipments that experience transit delays.

●     Customs & Duties: In the rare event that import taxes, duties, or customs fees are levied, these charges are the sole responsibility of the customer.

3. Damaged, Defective, or Incorrect Items

We take great pride in our quality control, but if your item arrives damaged, defective, or is not what you ordered, we will make it right immediately.

●     The 72-Hour Rule: You must notify us within 72 hours of the tracking status showing "Delivered."

●     Proof Required: To expedite your replacement or refund, you MUST include clear photographs or a video showing the defect, the item, and the original packaging.

●     Resolution: Claims without visual evidence will be denied. Once verified, we will cover all costs to send you a free replacement or issue a full refund.

4. Returns for Personal Reasons (Buyer's Remorse)

If you change your mind about your purchase, we accept returns within 30 days of receiving your order, subject to the following conditions:

●     The item must be unused, in its original condition, and in the original packaging.

●     Return Shipping: Customers are fully responsible for paying the return shipping costs.

●     Restocking Fee: A standard 15% restocking fee will be deducted from your final refund amount to cover the initial processing and handling costs.

●     To initiate a return, you must contact our support team first. Do not send items back to the sender address on your package, as it is not a return facility.

5. Lost, Stolen, or Undeliverable Packages

●     Incorrect Address / Returned to Sender: We are not responsible for packages that fail to deliver due to incorrect, incomplete, or missing destination information (e.g., missing Apartment numbers, wrong Zip codes) provided at checkout. No refunds will be issued for delivery failures due to customer error. If the package is returned to our facility and you wish to have it reshipped, a reshipment fee will apply.

●     Stolen Packages (Porch Pirates): Once the shipping carrier scans your package and updates the tracking status to "Delivered" at the exact address you provided, our liability concludes. We do not issue refunds or free reshipments for packages that are lost, stolen, or misplaced after being marked as delivered. Please ensure your delivery location is secure.

6. Good Faith Dispute Resolution (Anti-Chargeback)

We are deeply committed to resolving any issues you may have fairly and swiftly.

If you encounter a problem with your order, we strongly encourage you to contact our Support Team via email directly before opening a dispute or chargeback with your bank, credit card company, PayPal, or Stripe. Filing a chargeback can take banks up to 75 days to investigate and resolve. In contrast, our dedicated Support Team can often solve your issue, issue refunds, or arrange replacements almost immediately. We ask that you give us the opportunity to provide a "Good Faith Resolution" first, as we are always here to help our valued customers.

7. Contact Us

To initiate a return, report an issue, or ask a question, please reach out to our dedicated support team.

●     Support Email: support@signform.studio

●     Website: signform.studio

●     Return Address: 1942 Broadway St., STE 314C
Boulder CO 80302
US

Please allow up to 24-48 hours for our team to respond to your inquiry.